FAQs - The Amazing Tea Company

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FAQs

When is my credit card charged for my order?

 You are charged for your order once you place your order. Your order is shipped from our location in Brampton, Ontario. A packing slip for your order will be included in your package.  If you are sending a gift your receipt will be emailed to you separately and a "packing slip without the price" will be included in the package.

 How long do orders take?

  Where do we ship to?

How are shipping charges determined?

Learn more about our Shipping Policy

My order arrived damaged what do I do?

What is the return policy?

Unfortunately, we cannot accept returns on teas.

If you are dissatisfied with your non-tea order for any reason, you can return your items for a prompt refund or exchange.  Please follow these easy steps.

  1. The first step always is to contact us before returning any part of your order. We need to know what you are returning and the reason for the return so we can properly credit you for the return.
  2. We will reply with a message with instructions detailing the return number to ensure your account is credited and the address you will need to return the items to. 
  3. Then simply ship your package in a prepaid, insured, traceable method following the instructions we provide you. 

NOTE:  We are not able to accept returns on tea or food products.  If there is a problem, please contact us immediately and we will make arrangements to correct it.

What is your Privacy Policy?

 Why do some items show as "View" only?